How to cancel, and when you get your money back.
AM Jarvis is software you use online at app.jarvisbyam.com. We do not sell physical goods, so there is nothing to ship or return. This policy covers subscriptions (Starter, Pro and Agency plans) and credit packs.
Free plan and trial
You can try AM Jarvis on the free plan before you pay anything. A free trial is never charged unless you choose a paid plan.
Cancelling a subscription
- You can cancel at any time by emailing support@jarvisbyam.com from the email address on your account. If you pay by card with automatic renewal, you can also cancel from Plan & Billing in your account.
- When you cancel, you are not charged again. Your plan stays active until the end of the period you already paid for, then your account moves to the free plan.
- Your saved research, sites and settings stay in your account after you cancel.
Refunds for subscriptions
- First payment: if you are not happy with your first paid month or year, email us within 7 days of the payment and we refund it in full.
- Renewals: if you forgot to cancel, email us within 7 days of a renewal payment. If you have not used the paid plan since the renewal, we refund that renewal in full.
- Yearly plans: after the first 7 days, a yearly plan can be cancelled at any time to stop the next renewal. Unused months are not refunded.
- If a payment was taken by mistake, for example a double charge, we refund it in full at any time.
Credit packs
Credit packs can be refunded within 7 days of purchase if none of the credits in the pack were used. Used credits cannot be refunded, because they pay for searches that already ran.
How refunds are paid
Refunds go back to the card or account you paid with. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Contact
For a cancellation or refund, email support@jarvisbyam.com with the email address on your AM Jarvis account. We reply within 24 to 48 hours on working days.
If this policy changes, the date below changes with it. Last updated: October 2026.